Community Relationship Manager

Tigerlily Foundation is looking for a qualified Community manager to join our team. If you are a tech-savvy professional, innovative, creative and experienced in social media, PR and promotional initiatives.

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. This individual should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, this individual should be able to act as the face and voice of our brand and manage all community communications.

Scope and Nature of Services:

  • Set and implement social media and communication campaigns to align with marketing strategies
  • Analyze social media trends and report back to Digital Media Manager
  • Respond to comments and patient queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Organize digital events, webinars and virtual conferences to build community and boost brand awareness
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  • Build relationships with breast cancer patients and survivors, potential ANGEL Advocates, industry professionals including breast cancer oncologists, doctors, surgeons, scientific and physician associations/societies on social media i.e ASCO
  • Stay up-to-date with digital technology trends
  • Report social media metrics to Digital Media Manager for quarterly and yearly impact reports

Requirements:

  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  • Excellent verbal communication skills
  • Excellent writing skills
  • Hands on experience with social media management for brands
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask